top of page

Mailbox Rental Policy

Business 911 Small Business Resource Center

Please contact our office for scheduled pick up or questions .

Mailbox Fee's

(704) 817-8021


Please read, payments confirms acceptance of terms.


All Holders Must Register Online Within 45 Days Or Mailbox Will Be Closed

This MAILBOX Service Agreement ("Agreement") is made and entered into by and between you ("CUSTOMER" or “You”) and Business 911 Small Business Resource  (NJ132) (“” or “We Business 911  ”) for the use of and services related to the rental of digital mailbox services and address usage (the "MAILBOX") in accordance with the following terms and conditions set forth herein.


1. Compliance with Conditions. These terms and conditions (“Conditions”) govern your use of our services, including without limitation, scanning, forwarding, online mail management, and other services (“Services”). We reserve the right to change these Conditions at any time, with or without notice to you, effective upon posting an updated version of these Conditions. By continuing to use the Services, You agree to be bound by the modifications or amendments to these Conditions, including any materials available on the Website that are incorporated by reference herein. Importantly, by requesting any of the Services, You are giving express and legally binding authorization to perform Business 911  such tasks on your behalf.


2. Authorization. You authorize Business 911  to scan the outside of your mail; provided, however, that You acknowledge that Business 911  may decline to scan the outside or contents of mail in its sole discretion that it deems Business 911 to be obscene, an incitement to hate or violence, or contrary to law. Additionally, You authorize to discard or recycle your Standard Mail, as that term is defined by the U.S. Postal Service (“USPS”), which is commonly referred to as junk mail, such as flyers, circulars, advertising and catalogues.


3. Services. You may direct Business 911 to perform the following actions to Your mail, including but not limited to:


(a) Forward Mail to an address You specify;

(b) Forward Mail to another account;

(c) Open and scan contents of Your Mail;

(d) Shred or recycle Your Mail;

(e) Physically store Your mail and/or parcels;

(f) Unsubscribe from or opt in to mailing lists;

(g) Unpack parcels for individual reshipment;

(h) Consolidate parcels for shipment;

(i) Any other Services offered on the website.


Please note, however, that You are solely responsible for all instructions to perform services along with their corresponding expenses. Business 911 shall not be responsible for items that are recycled or shredded as a result of a customer request.


4. Mail Delivery. Each individual or entity must complete a separate U.S. Postal Service Form 1583 (“Form 1583”) to be authorized to receive mail or packages at Your designated Business 911. You agree to complete all necessary documents, including Form 1583 and any required acknowledgment form relating to service of process. You further agree to accept a revised version of this Agreement and Form 1583 whenever any information required on this Agreement or Form 1583 changes. As Your authorized agent for receipt of mail, We will accept all mail, including registered, insured and certified items. Unless prior arrangements have been made, We shall only be obligated to accept mail, or packages delivered by commercial courier services which require a signature from Mail Connect  as a condition of delivery. You must accept and sign for all mail and packages upon the request of Business 911 . Packages not picked up within two (2) days of notification may be subject to a storage fee of $3.00 per day per package, which must be paid before You receive the package. In the event You refuse to accept any mail or package, Business 911 may return the mail or package to the sender and You will be responsible for any postage or other fees associated with such return. C.O.D. items will be accepted ONLY if prior arrangements have been made and payment in advance is provided to Business 911  . Moreover, upon signing this Agreement, You shall provide two forms of valid identification, one of which shall include a photograph.


You acknowledge that once You have completed Form 1583, Business 911 has final determination of acceptance and that You will not begin forwarding receiving forwarded mail until Business 911  approves Your application. You further acknowledge that Business 911 delivers scanned copies of mail to accounts. Business 911  does not warrant that mail will never be mistakenly assigned to another account and You acknowledge that in such cases, We are not liable to You or the intended recipient. We will make our best efforts to notify both the intended recipient and the unintended recipient of the error and remove the item from the unintended recipient’s digital mailbox account.


5. Permitted Use. You agree that You will not use  Business 911  premises or any Business 911  services for any unlawful, illegitimate, or fraudulent purpose or for any purpose prohibited by  U.S. Postal regulations. You further agree that any use of the MAILBOX shall be in conformity with all applicable federal, state and local laws.


6. Disclosures. This Agreement and Form 1583 shall remain confidential, except that this Agreement and Form 1583 may be disclosed upon written request of any law enforcement or other governmental agency, or when legally mandated.


7. Possession. Possession of the MAILBOX username and password shall be considered valid evidence that the possessor is duly authorized to remove any contents from the MAILBOX. In the event of death or incapacity of the CUSTOMER, We will require the appropriate documents from the Probate Court, the executor of the estate, the trustee or other similar person or entity before releasing mail or packages to a requesting party.


8. Billing, Fees & Cancellation. You agree to pay a late fee of $9.99 if any payment is not submitted/received within 24 hours and a $29.99 Reinstate fee if payment is not received on (6) days of when due. MAILBOX service fees and other related fees stated herein are subject to change. In the event that You receive an unreasonable volume of mail or packages at the MAILBOX according to Business 911’s reasonable judgment, We may require You to upgrade to a larger size MAILBOX and/or pay any additional charges.  Business 911 reserves the right to increase the MAILBOX service fees in the event that You add additional individuals or entities to the names of those individuals or entities authorized to receive mail and packages at the MAILBOX pursuant to Form 1583.


  1. Recurring payments that cancel and and are not reinstated within (5) days will be subject to a $29.99 reinstatement fee plus a late fee to open your account.

  2. Credit card accounts that cancel more than (3) times for ANY REASON will no longer have access to monthly payments and will be required to pay per 6 Month or 1 Year subscription. ( Cash Only Payments must be paid (4) Months in advance.

  3. Cancellation must be made 30 days in advance - payments within due within this time frame will still be deducted. 

Reinstate Fees: $29.99

Reinstate Fees are billed to all holder accounts after 5 days of being closed to open or if you have had service within the last 6 months. 

Example: Bill Due, January 1 you have until January 5 to pay and NOT incur a reinstate fee. On January 6 and after. When you open your account you will pay a reinstate fee and monthly fee to open. 

Example: You had a mailbox in January and you let it close. You come in April to open it back up (3 months later) there will be a reinstate fee, plus your rate to open the account. If you have had a mailbox with us within (6) months from the last time you had a mailbox with us. You will need to pay the $29.99 Reinstate fee plus the start up fee to start your mailbox back up.

9. Termination and Mail Forwarding. Business 911  may terminate or cancel this Agreement with You upon providing You with thirty (30) days written notice. Upon expiration, cancellation or termination of this Agreement, We will:


a. Re-mail (i.e., forward) Your mail for up to a period of one (1) months, provided that You pay the postage, packaging material, and forwarding fees in advance. Additionally, You must pay a monthly storage fee of $10.00 for Month 1, and to be determined for Months 2 through 6 in advance for the time period that mail is to be forwarded. It is Your responsibility to make arrangements with Business 911 to identify any mail forwarding needs prior to the expiration, cancellation or termination of this Agreement.

b. Store the mail or packages for up to six (3) months provided You pay a storage fee of $20.00 per month for the time period in which We will hold the mail or package(s), plus a service fee to be determined for each time You visit Business 911 to pick up such items. It is Your responsibility to make arrangements with Business 911 to identify any mail storage needs prior to the expiration, cancellation or termination of this Agreement.

c. Retain Your mail, other than Unsolicited Mail, at the Center for a period of ten (10) days, if the customer leaves no forwarding fees and forwarding address. After such time, any mail or package may be discarded or destroyed.


d. Discard or destroy any "Unsolicited Mail" (e.g., bulk mail; mail addressed as "occupant," "current resident" or similar designation; or coupons, advertising or other promotional material) delivered to or remaining at Mail Connect.


e. Refuse any package addressed to You delivered by any party other than the U.S. Postal Service, such as a commercial courier service.

f. Standard & Premium Mailbox Holders are eligible to receive mail forwarding once every (6) month. ( Limited Parcel ) Per Request / Can Transfer ( effective 4/1/2023 )


Upon cancellation or termination of this AGREEMENT, Business 911 may:


a. Refuse any mail or package addressed to You and delivered to Business 911 .


b. Discard or destroy any of Your mail or packages delivered to or remaining at , Business 911 at such time.


10. Duration of Agreement. The term of this Agreement shall be the initial period paid for by You and any renewal period paid for by You from time to time. Renewal of this Agreement for additional terms shall be at Business 911’s sole discretion.


11. Notices. Any written notice to You required or permitted under this Agreement shall be deemed delivered twenty-four (24) hours after placement of such notice in Your MAILBOX or at the time personally delivered to You. In the event of a termination notice, based upon abandonment of the MAILBOX, notice shall be deemed delivered (a) on the next day after placing in the hands of a commercial courier service or the United States Postal Service for next day delivery, or (b) five (5) days after placement in the United States Mail by Certified Mail, Return Receipt Requested, postage prepaid, and addressed to You at Your address as set forth in Form 1583, or on the date of actual receipt, whichever is earlier.


12. Indemnity. You agree to protect, indemnify, defend and hold harmless Business 911, and their respective affiliates, subsidiaries, parent corporations, representatives, franchisees, officers, directors, agents and employees from and against any and all losses, damages, expenses, claims, demands, liabilities, judgments, settlement amounts, costs and causes of action of every type and character, including attorneys’ fees and costs, arising out of or in connection with the use or possession of the MAILBOX, including without limitation, any demands, claims and causes of action for personal injury or property damage arising from such use or possession, from failure of the U.S. Postal Service or any commercial courier service to deliver on time or otherwise deliver any items (mail, packages, etc.), from damage to or loss of any package or mail, or to the MAILBOX contents by any cause whatsoever, and from any violation by You of applicable federal, state or local laws.




14. Modification. We expressly reserve the right, at our sole and absolute discretion to change, modify, add, supplement or delete any of the Conditions of this Agreement. If any future changes to this Agreement are unacceptable to You or cause You to no longer be in compliance with this Agreement, You must terminate this Agreement and immediately stop using the Services. Any continued use of the Services by You following any revision to this Agreement constitutes Your complete and unconditional acceptance of any and all such changes.


15. Inspection. Business 911reserves the right to open and inspect any packages or mail which may arrive damaged or that may be otherwise of questionable integrity or legality.


16. Assignment. You may not assign this Agreement without ’Business 911’s prior written consent and/or knowledge.


17. Severability. If any provision or provisions of this Agreement shall be held unenforceable for any reason, then such provision shall be modified to reflect the Parties’ intention. All remaining provisions of this Agreement shall remain in full force and effect for the duration of this Agreement.


18. Non-Waiver. A failure or delay in exercising any right, power or privilege in respect of this Agreement will not be presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.


19. Governing Law; Service of Process; Attorney Fees. Regardless of Your location or the location of Your mail or any Business 911 location, this Agreement is governed by the laws of the State of North Carolina, without regard to its conflicts of law principles or the conflicts of law principles of any other jurisdiction. Any action instituted by You arising out of this Agreement will only be brought, tried and resolved in the applicable federal or state courts having jurisdiction in the State of North Carolina. YOU HEREBY CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION AND VENUE OF COURTS HAVING JURISDICTION IN THE STATE.

20. Entire Agreement. This Agreement, and any accompanying attachments, constitute the entire Agreement between the Parties with respect to the subject matter of this Agreement, and supersedes all prior negotiations, agreements, representations, and understandings of any kind, whether written or oral, between the Parties, preceding the date of this Agreement.

By making your payment, You acknowledge that you have read these Conditions in their entirety, fully understand the Conditions, and that you accept this Agreement on the date stated above.

Malbox Fees
bottom of page